Customer Service Representative
- Ottawa, Ontario, Canada
- English
- Full-time
- Sales, service and client experience
- KYLM-103EA
Do you have a passion for customer service? Do you enjoy providing clear information, answering questions, and finding solutions? Premier Tech invites you to play a key role with our clients. Here, every interaction matters – you’ll be a trusted point of contact, supporting our customers every day. If you’re looking for an environment where listening, responsiveness, and teamwork are valued, and where every day brings new challenges to tackle, we can’t wait to see how you’ll make a difference!
Your future work environment
- The Premier Tech Campus in Rivière-du-Loup, our World Headquarters
- Or thanks to our team's flexible and agile approach, this role can be performed remotely
Your future team
As a global leader in wastewater treatment, rainwater harvesting, stormwater management, liquid storage and organic waste recycling, Premier Tech Water and Environment provides sustainable solutions to current and future problems. Thanks to our local roots and our worldwide reach, we have an extensive knowledge of our markets and are masters of our destiny.
What we offer
- An environment that fosters work-life balance
- Premier Tech University – skill development and ongoing learning opportunities
- Opportunities to explore your career ambitions within the company
- Employee and family assistance program – telemedicine
- Concierge service and exclusive team member discounts
- Group insurance and retirement plan with employer contributions
- Relocation package (according to current terms and conditions)
Your future role
- Actively listen to clients and guide them according to their needs
- Provide information about our products and services through various communication channels such as phone, email, and our client portal
- Use sales techniques while adopting a strategic approach tailored to each opportunity
- Send relevant documents related to client requests
- Reassure, explain, and educate clients while responding to their questions
- Ensure timely updates and follow-ups on various files
- Play a key role in helping the team achieve its objectives
- Contribute to the improvement of processes implemented by the team
Required skills
- Experience in customer service
- Proficiency with Microsoft Office Suite – an asset
- Strong ability to seek solutions and solve problems
- Excellent communication skills
- Team spirit
- Ability to adapt to change
- Proficiency in French – for communication with clients and suppliers inside Quebec
Do these words spark your interest?
Clients, payments, information, questions, solutions
Ready to join us? Apply now—we can’t wait to receive your application!