Azure & Microsoft 365 Support Engineer (CST Time Zone)
- Lahore, Punjab, Pakistan
- Full-time
- Information Technology
We are looking for a highly skilled Azure & Microsoft 365 Support Engineer to provide technical support to end-users in the US region (CST time zone) and manage Microsoft 365 and Azure-related tasks. The ideal candidate will have hands-on experience in Azure administration, Microsoft 365 management, and system administration. This role requires proactive troubleshooting, technical expertise, and the ability to resolve IT issues efficiently while ensuring a seamless experience for end-users.
Responsibilities:
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Provide L2/L3 technical support for end-users in the US region (CST time zone).
- Troubleshoot and resolve issues related to Microsoft 365 (Exchange, SharePoint, OneDrive, Teams, Intune, etc.) and Azure AD, VMs, Networking, and Security.
- Handle service requests, incidents, and escalations related to Azure and Microsoft 365.
- Assist users with account management, access permissions, and security policies.
- Manage and maintain Exchange Online, SharePoint Online, OneDrive, Teams, and Intune.
- Monitor and enforce Microsoft security policies, MFA, conditional access, and DLP.
- Configure and optimize Microsoft 365 tenant settings based on business needs.
- Manage and monitor Azure Virtual Machines (VMs), Azure AD, networking, and storage.
- Implement and support Azure policies, governance, security best practices, and compliance.
- Work on Azure Identity & Access Management (IAM), role-based access control (RBAC), and MFA enforcement.
- Manage Active Directory (On-Prem and Azure AD Sync) and Windows Server environments.
- Perform patching, monitoring, and maintenance for critical IT systems.
- Ensure compliance with company IT policies, security standards, and best practices.
Requirements:
- A Minimum of 5 years of experience in providing technical support, managing Microsoft 365 and Azure environments, and handling system administration tasks, preferably in an IT services environment supporting international clients.
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Expertise in Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Intune).
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Hands-on experience with Azure services (VMs, Networking, Azure AD, Security).
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Strong knowledge of Windows Server, Active Directory, and Group Policies.
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Experience with Identity & Access Management (IAM), Multi-Factor Authentication (MFA), and Conditional Access Policies.
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Excellent problem-solving, troubleshooting, and communication skills.
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Ability to work independently in the CST time zone.
Preferred Certifications:
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Microsoft Certified: Azure Administrator Associate (AZ-104)
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AZ-305: Designing Microsoft Azure Infrastructure Solutions
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Microsoft 365 Certified: Administrator Expert
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Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) (optional but preferred)
We have an amazing team of 700+ individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM), ISO 14001:2015 (EMS), ISO 45001:2018 (OHSMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.
People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/