IT Program Manager - Level I

CONSULTFIZ LATAM, a fully owned subsidiary of Confiz LLC is looking for an IT Program Manager in Costa Rica - you will play a pivotal role in managing programs and projects that optimize supplier partnerships, enhance innovation, and drive cost efficiency. You will work across departments and functional teams to ensure technology solutions deliver measurable business value. This role is ideal for someone who thrives in ambiguity, builds strong relationships, and proactively drives results across multiple functions.

Responsibilities:

• Collaborate with vendors to ensure engagement only the best-fit, right-cost suppliers.

• Build and deepen partnerships with suppliers to proactively introduce innovation into  technology ecosystem.

• Develop and maintain supplier scorecards and performance metrics to evaluate outcomes and ensure alignment with  goals.

• Independently manage small to moderate programs and projects, using program management standards and principles to meet business needs.

• Collaborate with internal stakeholders to streamline hardware and software procurement processes, ensuring alignment with organizational goals and leveraging platforms like ServiceNow for enhanced efficiency and transparency.

• Monitor approvals and track program milestones to ensure timely delivery

• Identify and eliminate waste in technology supplier spend through data analysis, negotiations, and process improvements.

• Partner with procurement teams to negotiate cost-effective contracts and align investments with strategic objectives.

• Serve as an internal consultant to teams, enabling them to adopt best practices and make informed technology investment decisions.

• Act as a bridge between internal customers and technology suppliers, ensuring alignment on requirements and expectations.

• Facilitate knowledge sharing across teams to maximize supplier capabilities.

• Work with strategic suppliers to identify new technologies and solutions that align with  goals.

• Foster a culture of collaboration by encouraging suppliers to proactively share innovative ideas tailored to needs.

• Stay current with emerging technology trends and industry best practices to introduce fresh perspectives to the organization.

• Ensure supplier compliance with  legal, regulatory, and operational standards.

• Mitigate risks associated with vendor performance, data security, and contractual obligations through proactive planning and oversight.

Requirements:

• 2+ years of relevant work experience in program management, vendor management, procurement, or a related role within the technology sector.

• Proven ability to identify opportunities for cost optimization and drive measurable results.

• Strong understanding of IT products, services, and contracts.

• Exceptional communication and interpersonal skills, with a proven ability to build and maintain strong relationships with both internal stakeholders and external suppliers.

• Proficiency with tools such as MS Office, SharePoint, Jira, and ServiceNow.

• Experience using data-driven approaches to report status, track performance, and communicate effectively with stakeholders.

• Ability to navigate through ambiguity, think strategically, and execute tactically.

• A customer-obsessed mindset with a focus on delivering business value.

• Familiarity with modern IT ecosystems, including cloud technologies, APIs, open-source platforms, and SaaS technologies is a plus.

• Knowledge of engineering and product lifecycle processes, such as task estimation, feature design, and triage is a plus.

• Bachelor’s degree in business administration, Information Technology, or a related field.

We have a global team of amazing individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast growth fintech, and multiple Silicon Valley startups.

What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.

People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves. 

To know more about Confiz Limited, visit https://www.linkedin.com/company/confiz/