Customer Service Coordinator

The Customer Service Coordinator ensures the efficiency of the Customer Service team and actively contributes to its activities by assessing and promoting the support services required by our customers. You will also be responsible for organizing and planning customer service activities.

This role demands flexibility, accuracy, dedication, and a commitment to (c)lean execution. Technical skills and/or an interest in technology are advantageous. You will thrive in a dynamic and exciting environment.

The Customer Service Coordinator reports to the Service Manager.

Your future team

At Premier Tech Systems and Automation, we improve the efficiency of our customers' production facilities by integrating innovative and high-performance systems that harness the full potential of industrial automation. We are among the world's leading suppliers of automated conditioning, handling, and packaging equipment - whether for food, agricultural, organic, or industrial products.

Your contribution

Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Premier Tech Systems and Automation.

Your main tasks and responsibilities

• Supporting the Customer Service operations in the EMEA Region.
• Manage the planning process of Service visits and our Field Service Engineers.
• Answer general inquiries about products and services.
• Receive and respond to customer complaints.
• Resolve issues related to customer service: deadlines, pricing, order details.
• Provide customers with information regarding equipment functionality and maintenance.
• Make recommendations to clients regarding equipment parts.
• Develop and maintain a network of service partners.
• Follow up with clients regarding after-sales service on purchased products and assess client satisfaction.

Your profile

For consideration, you must bring the following skills and behaviors to our team:

• Minimum MBO diploma in an administrative related field.
• Minimum 3 years of relevant experience.
• Fluency in French and English is required.
• Computer proficiency in email environments, MS Office, and preferably a planning tool; Salesforce experience is a plus.
• Solid understanding of Aftersales and Service operations (both internal and outsourced).
• Excellent communication skills.
• Strong planning, prioritization, and organizational skills.
• Proven experience in high-volume, fast-paced environments.
• Proactive and customer-oriented attitude.
• Ability to maintain a broad perspective (helicopter view) and work effectively as part of a team.
• The DRIVER mentality! You motivate your colleagues and customers by:
  • Deliver on your promises’
  • Respond — never leave a customer in limbo
  • Impress by delighting our customers
  • Value customers and partners
  • Ease customer experience
  • Respect — be courteous and smile.

Being a Premier Tech team member means playing with a global and diverse team. We celebrate team wins, big and small, by valuing the role that everyone has played in it.

Join us at Premier Tech Systems and Automation and contribute to our mission of exceeding customer needs through exceptional service and support.