Full-time Staff: Network Support Technician


General Description of Position: Perform installation of pre-configured equipment; install and test equipment. Provide technical support for applications to network operations; including initially receiving problem calls from the Help Desk either online or by telephone and troubleshooting the problem until it is resolved; then updating the problem ticket and entering the details of the problem. Requires excellent analytical and communication skills and the ability to multi-task due to simultaneous problem calls. Interactions are mostly with the system or application users. 

RESPONSIBILITIES (Non-inclusive)

QUALIFICATIONS

Education/Training 

Knowledge/Skills/Abilities

Physical Activity Level

The position duties involve mostly standing and walking, as well as lifting 25 lbs. frequently and 50 lbs. on occasion.

CONDITIONS OF EMPLOYMENT

APPLICATION PROCESS 

Interested and qualified candidates should apply for this position through the college’s Human Resources website. Please be prepared to complete these required steps:

Applications will be accepted until the position is filled; however, application review will begin immediately.  

*To avoid difficulties when submitting your application, be sure your web browser (e.g., Google Chrome, Firefox, Internet Explorer) is updated to the latest version and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later.

Lakeland Community College is an equal access and equal opportunity employer. We have a strong commitment to the principle of diversity and, in that spirit, seek a broad spectrum of candidates including women, minorities, people with disabilities and people over 40. Under-represented groups are encouraged to apply. If your disability requires special accommodation to participate in the application/interview process, contact the Human Resources Office at 440-525-7575.


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