Full-time Staff: Recruitment Specialist

General Description of Position: The recruitment specialist represents Lakeland Community College and the Holden University Center in the recruitment of traditional students and adult learners by making formal and informal presentations on and off campus, manages an assigned territory utilizing the College’s CRM and conducts campus tours. Promotes Lakeland Community College to external constituents, recruits prospective students, and assists students from the first point of contact to the point of acceptance to Lakeland.

RESPONSIBILITIES (Non-inclusive)

• Serve as a resource, initial point of contact and liaison for prospective students including those interested in pursuing an associate degree or certificate, bachelor, master, and doctoral degrees; graduate certificates and endorsements; and non-credit professional development courses.
• Respond to all student inquiries, provide appropriate referrals to college or partner representatives, and conduct follow-up activities to encourage them to apply.
• Represent the college at off-campus recruitment activities (e.g., college fairs, recruitment programs, community events, employer visits, etc.), ensuring a ready supply of materials, assembling displays, and promoting the College through effective interpersonal communication.
• Promote the College by visiting 30+ high schools in Lake, Geauga, Ashtabula, and Cuyahoga counties and by establishing and maintaining effective working relationships with guidance counselors and other school personnel.
• Meets target recruitment and enrollment goals and is responsible for assigned recruitment territory.
• Assist with organizing and implementing on-campus recruitment activities (e.g., college fairs, open house programs, campus visits, high school visitation days, virtual events, online appointments, Holden University Center Nights, etc.).
• Maintain a thorough knowledge of the College’s educational programs and services and the general processes for enrollment.
• Conduct online chats with prospective students and/or parents.
• Prepare and deliver formal presentations for visiting groups and conduct individual campus tours.
• Enter data from student inquiries into the prospective student database, process requests for information and make follow-up communications. Utilize CRM Recruit software as one tool to recruit and assist students with the college acceptance process.
• Collaborate with College departments to provide necessary information, follow-up, and customer service for incoming students.
• Perform related duties as assigned.

QUALIFICATIONS

Education/Training and Experience Required/Preferred

• Associate degree in related field and three years’ work experience in a position(s) with responsibility for personal interaction (including formal and informal presentations to prospective customers) and maintaining a computerized database of prospective customers
• Prefer Associate degree with specialization in communication or marketing and work experience in college admissions or recruitment office
• An equivalent combination of education and experience which provides the knowledge, skills and abilities is acceptable

Knowledge, Skills and Abilities

• Knowledge of modern office practices, procedures, and equipment including database software (Microsoft Access and Excel)
• Skills in oral and written communications; listening and conveying information.
• Basic principles of marketing and public speaking
• Ability to work independently and to establish and maintain effective interpersonal working relationships

Physical Activity Level

• Medium – Work requires lifting 20 lbs. frequently; 20+ lbs. occasionally and frequently walking or standing for long periods of time

CONDITIONS OF EMPLOYMENT

• This is a full-time, continuing status staff position. The work schedule includes 40 hours per week and requires working flexible hours including evenings and weekends.
• This position requires the incumbent to have a valid Ohio driver’s license and a driving record which qualifies the driver under the College’s insurance program to travel independently to various locations within the state.
• Compensation for this position is at 06A on the Staff Salary Schedule. The starting salary for this position is $17.30/hour. Full-time employees receive comprehensive college benefits including medical and prescription coverage; dental, vision, and life insurance; personal, sick, vacation and holiday time; and tuition fee waivers.

APPLICATION PROCESS: Apply for this position through the college’s Human Resources website. Please be prepared to do the following:

• Complete all questions in the application
• Attach a current resume and a cover letter summarizing your interest and qualifications for this position.

Applications will be accepted until the position is filled; however, application review will begin immediately.

*To avoid difficulties when submitting your application, be sure your web browser (e.g., Google Chrome, Firefox, Internet Explorer) is updated to the latest version and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later.

Lakeland Community College is an equal access and equal opportunity employer. We have a strong commitment to the principle of diversity and, in that spirit, seek a broad spectrum of candidates including women, minorities, people with disabilities and people over 40. Under-represented groups are encouraged to apply. If your disability requires special accommodations to participate in the application/interview process, contact the Human Resources Office at 440-525-7575.