Part time Staff: Enrollment Support Specialist

Job Description

The Enrollment Support Specialist assists prospective and current students through the admissions, registration and financial aid process. The ideal candidate is knowledgeable regarding the types of financial aid available, with the process to apply for aid and with eligibility rules. In this role, the specialist will also understand Lakeland’s admission and registration policies and procedures and is able to work with students in a friendly and professional manner to provide enrollment support.

RESPONSIBILITIES:

• Assist students and their families through the college enrollment process, including admissions, registration, financial aid, counseling and student billing.
• Use professional judgement to make decisions that support student enrollment.
• Process enrollment service functions such as registration transactions, transcript requests and data entry of various documents.
• Work effectively with others throughout the College community to deliver student services.
• Disseminate information concerning programs, policies, and procedures.
• Inform students of any documentation needed to process their financial aid, registration, changes to student record; distribute proper applications and forms to students.
• Perform other related duties as assigned.

QUALIFICATIONS:

Education/Training and Experience

• Associate degree
• At least three years’ experience engaging and assisting customers with navigating an organization's application, acceptance, enrollment, and onboarding processes.
• Prefer candidates with work experience in an educational setting.
• An equivalent combination of education and experience which provides the knowledge, skills, and abilities is acceptable.

Knowledge, Skills and Abilities

• Strong customer service skills; team oriented; friendly and pleasant demeanor, calm under pressure, flexible, active listening skills.
• Good judgment and the capability to make sound decisions in a timely manner.
• High analytical, problem solving and perseverance skills.
• Ability to handle highly stressful situations with professionalism and composure.
• Use knowledge of policies and procedures to make decisions in every day operations including but not limited to: student records, financial aid and student accounts.
• Knowledge of modern office practices, procedures, and equipment; correct English usage; basic mathematics.
• Skills in following oral and written instructions; preparing reports; performing mathematical calculations.
• Ability to maintain confidentiality; operate standard office equipment; perform routine and detailed tasks in an accurate and efficient manner; meet deadlines; relate with students who are applicants/recipients of financial aid/grants.
• Knowledge of FAA Access, Ellucian Banner, NSLDS and COD preferred.

CONDITIONS OF EMPLOYMENT:  This is a year-round, part-time, non-exempt, staff position budgeted to work an average of 29 hours per week. Applicants must be able to work on average of 29 hours per week during the office's operating hours of Monday-Thursday, 8:00 a.m. – 6 p.m. and Friday, 8:00 a.m. - noon, work slightly more and/or varied hours during peak registration times, and work occasional Saturday mornings.  Prefer candidates willing and able to work remotely, if necessary. 

COMPENSATION:  The starting rate of pay is $17.30/hour.  Non-insurance benefits include vacation, sick leave, personal time, 11 paid holidays; and a partial tuition waiver for courses taken at the college by the employee and immediate family. 

Additional information pertaining to employment at Lakeland is available on the college’s Human Resources webpage.

APPLICATION PROCESS:

Interested candidates can apply through the college’s website and by clicking on 'Apply Now'.  Please be prepared to:

1. Complete the application questionnaire in its entirety* (see the note below)
2. Attach a current resume and a cover letter which details your interest and experience for this position.

*To avoid difficulties when submitting your application, be sure your web browser is updated to the latest version (e.g., Google Chrome, Firefox, Internet Explorer) and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later.

Lakeland Community College is an equal access and equal opportunity employer. We have a strong commitment to the principle of diversity and, in that spirit, seek a broad spectrum of candidates including women, minorities, people with disabilities and people over 40. Under-represented groups are encouraged to apply. If your disability requires special accommodations to participate in the application/interview process, contact the Human Resources Office at 440-525-7575.