Sales Support Specialist
Franklin, Tennessee, United States of America
  • 06 Aug 2018
  • Franklin, Tennessee, United States of America
  • Corporate Careers
  • Full-time
  • Support

Who we are:

Tom James is the world’s largest manufacturer and retailer of made to order clothing, and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality.

Our 600+ sales representatives serve an elite clientele with an exceptional product. Our corporate focus is to make sure our people have every opportunity to achieve their personal and professional goals through our opportunity. As a Sales Support Specialist for Tom James you will interact with members of our sales force to ensure our clients enjoy the clothing and experience they desire.

KEY RESPONSIBILITIES:

  • Expedites orders on overnight shipments and corrects problems such as codes and sales tax.
  • Resubmits credit card information; releases orders, enters rejects, refers unusual situations to supervisor for resolution
  • Reviews and discusses overdue client payments with each Sales Professional monthly
  • Reviews payment problems for various retail locations
  • Assists retail locations with problems and exceptions such as discounts and special pricing for substitutions
  • Researches problem and makes appropriate corrections
  • Answers questions from Sales Professional regarding sales gained or lost and explains procedure and application to the specific situation
  • Performs miscellaneous filing, data entry, and information retrieval 

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

  • Strong computer skills. Ability to 10 key is a plus.
  • Excellent verbal and written communicate skills
  • Ability to remain calm in stressful situations
  • Good business math skills

WORK EXPERIENCE  / EDUCATION REQUIREMENTS

  • High School diploma and one year of related experience is required.
  • Associates degree and two years of related experience preferred.

AN EEOC EMPLOYER


Apply Now

Support

Sales Support Specialist
Franklin, Tennessee, United States of America
  • 06 Aug 2018
  • Franklin, Tennessee, United States of America
  • Corporate Careers
  • Full-time
  • Support

Who we are:

Tom James is the world’s largest manufacturer and retailer of made to order clothing, and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality.

Our 600+ sales representatives serve an elite clientele with an exceptional product. Our corporate focus is to make sure our people have every opportunity to achieve their personal and professional goals through our opportunity. As a Sales Support Specialist for Tom James you will interact with members of our sales force to ensure our clients enjoy the clothing and experience they desire.

KEY RESPONSIBILITIES:

  • Expedites orders on overnight shipments and corrects problems such as codes and sales tax.
  • Resubmits credit card information; releases orders, enters rejects, refers unusual situations to supervisor for resolution
  • Reviews and discusses overdue client payments with each Sales Professional monthly
  • Reviews payment problems for various retail locations
  • Assists retail locations with problems and exceptions such as discounts and special pricing for substitutions
  • Researches problem and makes appropriate corrections
  • Answers questions from Sales Professional regarding sales gained or lost and explains procedure and application to the specific situation
  • Performs miscellaneous filing, data entry, and information retrieval 

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

  • Strong computer skills. Ability to 10 key is a plus.
  • Excellent verbal and written communicate skills
  • Ability to remain calm in stressful situations
  • Good business math skills

WORK EXPERIENCE  / EDUCATION REQUIREMENTS

  • High School diploma and one year of related experience is required.
  • Associates degree and two years of related experience preferred.

AN EEOC EMPLOYER


Apply Now